IT Service Management
Take your organization to the next level of service management maturity.
Co-create value within your organization.
ITIL4 Process Interoperability
ServiceNow gives you the ability to easily integrate ITIL4 processes with each other. Your agents can upgrade incidents to problems and changes with the click of a button all while having full visibility into a tasks lifecycle. ITSM provides a standard foundation to any company that uses technology.
Configuration Management Database
The ServiceNow CMDB is the single source of truth your organization can rely on. Remove data silos by implementing a single data model that can scale with your business. This solution makes it easier for teams to understand risk and interpret data all without leaving the platform!
Service Portal and Virtual Agent
User experience is at the forefront of a CIO’s agenda. ServiceNow’s Service Portal and Virtual Agent products give your customers a simple way to interface with the business. This enables self-service options that reduce the time to resolve issues, which raises productivity!
What does ServiceNow IT Service Management offer today?
IT Service Management Readiness Survey
Together we will help your organization grow and realize Service Management best practices on a platform that scales.